Privacy Policy

DSIT Professional Services Inc. ("DSIT", "we", "our", or "us") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Act respecting the protection of personal information in the private sector (Law 25).

1. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, business email address, phone number, company name, clinic name, role, and number of locations provided through our contact and clinic-review forms.
• Technical information — IP address, browser type, pages visited, and session duration collected automatically through cookies and analytics tools.
• Communications — content of messages and inquiries you choose to send through the website.

We do not collect sensitive personal information (e.g., health, financial account, or government ID data) through our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide the services you request.
• Schedule and conduct IT assessments and consultations.
• Send service-related communications and, with your consent, marketing updates.
• Improve our website and service offerings through aggregated analytics.
• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Cookies and Tracking

Our website uses cookies to improve user experience and collect anonymised analytics data. You may control cookie preferences through the consent banner displayed on your first visit or through your browser settings. Disabling cookies may affect certain site functionality.

4. Third-Party Services

We use the following third-party services that may process your data on our behalf:

• Formspree — processes contact and clinic-review request submissions. Formspree states that it uses technical infrastructure in the United States and may process information in the United States and other countries where it operates. Please do not submit patient health information through the website.
• Google Calendar appointment scheduling (Google LLC) — used to book Readiness Reviews. Booking details, including name, email, phone, clinic name, role, and number of locations, are processed by Google and may be stored outside Canada.
• Syncro — our managed services platform used for client ticketing and account management.

Each of these providers maintains its own privacy policies. We select providers that meet appropriate data protection standards.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for up to 24 months. You may request deletion of your data at any time.

6. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions).
• Request deletion of your personal information.
• File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at help@dsitpro.com.

7. Security

We implement appropriate technical and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website following any changes constitutes your acceptance of the updated policy.

9. Contact Us

For privacy-related inquiries or to exercise your rights, please contact: